Housekeeping Supervisor

Job Summary: We seek an organized and detail-oriented Housekeeping Supervisor to lead and oversee our housekeeping team in maintaining cleanliness, order, and a welcoming atmosphere for our guests. The ideal candidate will have strong leadership skills, a keen eye for detail, and the ability to ensure a high standard of cleanliness throughout the property.

Key Responsibilities:

• Supervise and manage housekeeping staff, ensuring all duties are completed promptly and efficiently.

• Conduct daily inspections of guest rooms, public areas, and other facilities to ensure cleanliness and quality standards are met.

• Train, mentor, and develop housekeeping staff to perform tasks effectively and professionally.

• Assign daily tasks to housekeeping staff, ensuring proper delegation of duties.

• Maintain cleaning supplies and equipment inventory and order replacements as needed.

• Ensure compliance with all health, safety, and sanitation regulations.

• Handle guest requests, complaints, and concerns regarding cleanliness, ensuring high customer satisfaction.

• Monitor and ensure that housekeeping equipment is maintained and in good working condition.

• Assist with creating and implementing housekeeping schedules to ensure coverage during busy periods.

• Collaborate with other departments (e.g., Front Desk, Maintenance) to ensure seamless operations.

• Report maintenance issues and work with the maintenance team to address any deficiencies in the property.

• Perform occasional deep cleaning tasks and assist with special projects as needed.

• Perform cleaning duties in guest rooms, public areas, and other spaces when necessary.

• Ensure the proper use and care of housekeeping equipment, supplies, and cleaning agents.

• Address urgent cleaning or maintenance requests, such as spills, stains, or repairs, promptly and effectively.

Qualifications:

• A high school diploma or equivalent is required; additional certifications in hospitality or housekeeping are preferred.

• Proven experience in housekeeping or hospitality, with at least 1-2 years in a supervisory role.

• Strong leadership and team management skills.

• Excellent organizational and multitasking abilities.

• Knowledge of cleaning products, equipment, and techniques.

• Good communication skills and the ability to interact effectively with staff and guests.

• Ability to work independently and handle stressful situations.

• Flexibility to work weekends, holidays, and evenings when required.