Technician Maintenance Coordinator (Aftersales)

Proenergy Solutions Ltd is seeking a proactive and well-organised Technician Maintenance Coordinator to join our Aftersales Department. This role is ideal for an experienced service coordinator or a senior technician ready to take the next step into a coordination and leadership-focused position.

About the Role

As Technician Maintenance Coordinator, you will be responsible for planning, coordinating, and overseeing aftersales service activities. You will ensure that technicians, schedules, documentation, and client commitments are managed efficiently and professionally, supporting high-quality service delivery and excellent customer satisfaction as the company continues to grow.

You will work closely with technicians, management, and clients, acting as the central point of coordination for maintenance and service operations.

Key Responsibilities

Service Request Management

• Receive, log, and prioritise service and maintenance requests

• Verify service eligibility before scheduling works

• Ensure all required confirmations and approvals are in place prior to dispatch

• Escalate urgent or non-standard requests to management

Technician Scheduling & Coordination

• Prepare daily, weekly, and monthly technician schedules

• Allocate technicians based on skills, certifications, and availability

• Optimise technician utilisation while meeting service commitments

• Coordinate reactive and emergency call-outs when required

Documentation & Administration

• Ensure service reports are completed accurately and on time

• Confirm client sign-off for completed works

• Track service history, maintenance visits, and call-outs

• Support invoicing and administrative follow-ups through accurate documentation

Performance & Quality Control

• Monitor service response times and quality of delivery

• Track service performance and identify recurring issues

• Recommend operational improvements, training needs, or resource adjustments

Communication & Liaison

• Act as the main point of coordination between technicians, management, and clients

• Provide clear instructions and updates to technicians

• Maintain professional communication with clients regarding scheduling and service progress

Experience & Skills Required

• Minimum 2 years’ experience in a service coordination, scheduling, or similar operational role

OR

• Minimum 5 years’ experience as a technician in HVAC, mechanical, electrical, or related M&E fields

• Strong organisational and planning skills

• Good understanding of HVAC, mechanical, electrical, or M&E service environments

• High attention to detail and ability to manage multiple priorities

• Strong communication and problem-solving abilities

Qualifications & Certifications (Considered an Asset)

• Electrical Licence A and/or B

• F-Gas Licence

• Any relevant qualification in mechanical, electrical, HVAC, or building services

What We Offer

• A key role within a friendly and growing company

• Opportunity to develop professionally and take on increased responsibility

• Supportive management and opportunities for training

• Competitive salary based on experience

• Work phone, laptop, company van, and uniform provided