Guest Service Agent

Palazzo Ignazio, a prestigious boutique hotel in Malta, is seeking a Guest Service Agent to join our team, available for both full and part-time positions.

This role offers a unique opportunity to become the company’s ambassador, dedicated to delivering exceptional service and crafting unforgettable experiences by forging emotional connections with our guests. As a Guest Service Agent, your influence on the guest experience is paramount, ensuring their utmost satisfaction from arrival to departure. We’re looking for candidates with a positive demeanor and a passion for service excellence. If you’re a people-oriented individual with a cheerful attitude, this could be the ideal role for you!

Responsibilities:

• Greet and welcome guests 
• Registers guests upon check-in and assigned rooms providing a seamless service to the guest, accommodating special requests where possible, and assisting guests in completing the registration cards 
• Shows guests to their rooms and does hotel tours and show-around 
• Works closely with the housekeeping team in coordinating room statuses 
• Manages guest check-out procedures including processing payments and settling guest accounts seamlessly and correctly 
• Takes reservations for room bookings 
• Advises guests on local questions, activities, and events 
• Deals with guest complaints effectively and escalates to management as necessary 
• Answer all incoming calls and redirect them or take messages as required 
• Take up other duties as assigned from time to time.

Requirements: 

• Fluency in English and other languages 
• Excellent communication skills and a professional presentation 
• Highly responsible & reliable 
• Ready to work night shifts 
• Good organizational and multi-tasking abilities 
• Ability to work cohesively with fellow colleagues as part of a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 
• Knowledge of MS Office 
• Knowledge of PMS systems (Opera, Room Management, etc) 
• A Diploma in Hospitality/Accommodation Operations or equivalent will be considered an asset 

Whilst previous experience will be considered an asset training will be given.