Technical Assistant

Reports To: Head of After Sales/ After sales Coordinator/ Technician

Role Purpose

The Technical Assistant is responsible for supporting maintenance, reactive works, servicing, and installation activities across assigned projects and client sites. The role is intended for a capable and practical individual who can work independently on clearly defined low-risk tasks, while also supporting technicians and project teams to ensure work is completed efficiently, safely, and to company standards.

Key Responsibilities

• Assist with daily maintenance, reactive works, servicing, and installation activities across mechanical, electrical, and building services systems as directed.
• Support equipment installation works, including site preparation, unloading and positioning of materials, basic assembly, supports, containment, pipework assistance, cable support, insulation preparation, and general finishing works.
• Attend approved jobs independently where the scope is clear, such as:
• deliveries and collections
• follow-up site visits
• simple inspections
• minor support works
• basic installation tasks
• straightforward remedial works
• Report site conditions accurately, including access issues, incomplete works, shortages, delays, safety concerns, and any variation from original scope.
• Assist technicians in identifying labour, material, and sequencing requirements for ongoing works.
• Maintain good housekeeping on site and ensure all work areas are left clean, organised, and safe.
• Complete timesheets, job notes, checklists, material usage feedback, and any required basic reporting accurately and on time.
• Ensure company tools, PPE, mobile phone, and where assigned, company vehicle, are used responsibly and kept in good condition.
• Follow company policies, safety procedures, and client site rules at all times.
• Escalate technical uncertainty, customer complaints, health and safety issues, or changes in job scope promptly to the relevant supervisor.
• Represent the company professionally on site through good conduct, communication, punctuality, and care in workmanship.

Core Competencies

• Responsibility and accountability
• Ability to work independently on defined tasks
• Practical hands-on site ability
• Good communication
• Time management
• Reliability and trustworthiness
• Attention to detail
• Safety awareness

Requirements

• Basic technical knowledge in mechanical, electrical, HVAC, plumbing, or general maintenance works.
• Minimum 1–2 years of experience in a technical support, installation, maintenance, or construction-related role preferred.
• Ability to use hand tools, power tools, and basic site equipment safely.
• Basic understanding of site practices, materials handling, and safe working methods.
• Ability to read basic drawings, instructions, and work schedules is an asset.
• Good communication skills in English; Maltese is considered an asset.
• Valid driving licence preferred.
• Physically fit and capable of working on active sites.
• Willingness to learn, take direction, and grow into a more technical role.